FAQ

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VELVEUX

Yes, Our products are proudly certified with sustainability labels including Ecocert, Cosmos Organic, and Skal. In addition, all products are vegan, 100% natural, not tested on animals, gluten-free, biodegradable and free of harmful substances such as silicones, sulphates, parabens, paraffin or petrolatum, polyethylene glycol (PEG), artificial colours, chemicals and synthetic perfumes. They are also made with organic or wild-harvested ingredients outside of polluted areas. By using Velveux you not only make your skin more beautiful, but you also contribute to a cleaner planet.

Due to the gentle, organic and natural ingredients, our products are suitable for every skin type. We do recommend that you test the reaction to our products by applying a little behind your ear or on your wrist. If you don't see a reaction after a few days, you can use the products with confidence.

Our products do not contain synthetic perfume, but some do contain ethereal perfume which is not harmful to the skin. We do recommend that you test the reaction to our products by applying a little behind your ear or on your wrist. If you don't see a reaction after a few days, you can use the products with confidence. If you want a completely perfume-free product, then the Oliva facial cream is for you!

Our products are suitable for everyone: women, men, all skin types and ages. Whether you are young or old, nature is good for everyone! ;)

Yes, because of the gentle, natural and organic ingredients it is possible to combine it with other products. However, for optimal results we recommend using the complete Velveux routine, as it is coordinated.

You will experience the benefits of this product after the 1st use, such as hydrated and radiant skin. For specific results, such as reducing fine lines or improving skin texture, it usually takes 2-6 weeks. The exact time may vary depending on your skin.

Yes, due to the gentle, organic and natural ingredients, our products are suitable for every skin type. We do recommend that you test the reaction to our products by applying a little behind your ear or on your wrist. If you don't see a reaction after a few days, you can use the products with confidence.

We believe in fast delivery, so that you can quickly enjoy our natural facial care and your natural Glow!

Products in stock; Ordered before 11:59 PM = delivered tomorrow

Products via pre-order;
This varies per product, we usually assume 2-4 weeks

Quality is our top priority, to maintain the quality of our organic ingredients we are obliged to harvest in the wild, outside polluted areas. This ensures that stock is limited. This, in combination with the high demand, ensures that our products are sold out very quickly. We therefore give customers the opportunity to pre-order our products, so that they are sure to get one set.

We have a number of products that are delivered via pre-order. This means that the product is still in development or was sold out very quickly. The delivery time of pre-orders varies per product; In most cases we last 2 to 4 weeks.

PRODUCTS

Velveux's miracle product is really the Rose Oil , this multifunctional moisturizer tackles all the skin's challenges. The 'Sparkling Roses' facial oil is the answer for your wrinkles. For wrinkles around the eyes we naturally recommend the 'Around eyes' eye cream .

Yes, due to the light substance, the oil is not greasy at all. Our Rose Oil is absorbed by your skin in no time and does not clog your pores.

This is because the patches/pads are stored in a liquid, which can make them slippery and slippery. To prevent the eye patches from constantly sliding down, we recommend the following steps:

1. Stick the patch with the concave side on your cheek

2. Wait 3 seconds

3. Carefully remove the patch and stick it under your eye. It now stays in place extra well

We currently do not sell SPF at Velveux. However, there is a lot of demand for this and we have started developing our own Vegan SPF. We expect to release this in the spring of 2024!

Do you want to stay informed about the launch? All people in the GlowClub get the sneak preview!
You can register for our GlowClub via the form at the bottom of our website.

THE DAILY 4 SKINCARE ROUTINE

Our "The Daily Four" products can be used both in the morning and evening.

Using a cream after "The Daily Four" is in fact superfluous, because the rose oil also serves as a moisturizer. With dry skin, we do recommend applying a face cream before the rose oil.

Our "The Daily Four" products help against multiple skin problems, such as:

  • Pigment spots
  • Rosacea
  • Imperfections
  • impurities
  • Scars
  • Hanging skin
  • Wrinkles
  • Eczema
  • Skin inflammations
  • Dark areas

We always recommend an SPF after every skincare routine. Unless the moisturizer includes SPF, then this is unnecessary. This way you optimally protect yourself against the dangerous side of the sun and you can enjoy it.

GUARANTEE

We believe in our products and hope that you are satisfied with their operation. Are you not satisfied with the result? Then you will simply get your money back without any fine print. Contact our team and we will arrange it together. Even after the legal 14 days

DISPLEASED? MONEY BACK

Are you not completely satisfied with the result? Don't worry, you just get your money back without small print.

FREE SHIPPING, ORDERED BEFORE 22:00 IS DELIVERED TOMORROW

We ship all orders free of charge in the Netherlands and Belgium above €25

24/7 CUSTOMER SERVICE

Enjoy 24/7 customer service for all your questions and uncertainties. Feel free to send an email to info@velveux.com or via our contact page